Shipping & Delivery


Wit's Lighthouse provides delivery to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. For overseas delivery, kindly drop us an email at witslighthouse@gmail.com 

Wit's Lighthouse engages carefully selected delivery service providers for our door-step deliveries. A tracking number will be provided to you after your lights are collected for delivery.

Delivery Charges

Buyers are eligible for FREE DELIVERY on purchases above $150. For purchases below $150, you only need to pay a flat fee of $10. These fees are stated when you check out your shopping cart. These fees are calculated on purchases after any discounts are applied.

 

Order Processing & Delivery Duration 

Purchases made after 4pm on Fridays, weekends and public holidays will be prepared on the next business day.

Our delivery service providers will collect your cart items on Tuesdays and Fridays. Kindly give us 3 – 5 days to prepare & deliver your lights.

Delivery charges and duration for individual items can be found by scrolling down on any product pages under Delivery Details.

 

Delivery Policy

Wit's Lighthouse will usually consolidate and deliver your lights in a single order. We rarely ship your cart items separately but if we do, there will NOT be extra charges. 

In the unlikely event of a wrong delivery, kindly contact our customer service team at witslighthouse@gmail.com or call us at +65 6291 6841 within seven days. A replacement will be delivered to you at no extra charges.


Delivery Arrangements

  1. Door-step Deliveries:

    Your purchases will be delivered once it is ready without any pre-arranged schedule. Kindly ensure you or an authorized person is there to receive the items.

    Should the first delivery order fails, don’t worry! Our delivery service provider will inform you of the failed delivery and you may reschedule with them based on your convenience. Third or more delivery attempts are chargeable based on our delivery charges

    If you are uncontactable to reschedule a delivery, your purchases will be held for 7 Days maximum from date of first failed delivery attempt. After this time, this purchase will be cancelled with no refunds.

  2. Self-Collection:

    We encourage self-collection at our premises. Your purchase will be held at our place for 7 Days from scheduled collection date. After this time, this purchase will be cancelled with no refunds.